Shipping policy

Thank you for shopping with WISAI LIMITED. As a professional supplier of consumer electronic products, we focus on standardized order processing and secure cross-border logistics services. Our core goal is to verify, pack and ship all electronic goods precisely, with anti-shock and moisture-proof packaging, to ensure every item arrives in perfect functional condition within a standard delivery cycle.

1. Order Processing Time

All confirmed orders will undergo professional inspection, secure packaging and logistics arrangement within 1-3 business days after order confirmation, excluding weekends and statutory holidays. Processing timelines may be extended during peak shopping seasons due to massive order inflows. We will deliver formal notification emails to customers once notable shipping delays occur.

2. Shipping Rates and Delivery Estimates

Shipping fees for all electronic product orders will be automatically calculated and clearly displayed on the checkout page prior to payment, ensuring full transparency of all logistical expenses.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations are reference estimates only. Actual parcel arrival may be affected by courier service interruptions, customs clearance reviews, extreme weather conditions, cross-border logistical restrictions and regional holiday arrangements.

3. Shipment Confirmation and Order Tracking

Once your electronic product order is dispatched, you will receive an official shipment confirmation email containing exclusive tracking codes and real-time parcel inquiry access.
Tracking data and logistics status updates will generally be activated and available for online monitoring within 24-48 hours after the carrier completes parcel pickup and system registration.

4. Incorrect Address Liability Disclaimer

Customers are solely responsible for double-checking the accuracy and completeness of their shipping address during checkout to prevent delivery failure or misdelivery.
WISAI LIMITED assumes no liability for parcels misdelivered, undelivered or returned due to incorrect or incomplete address information provided by customers. Any packages returned for address-related reasons will be subject to additional reshipping fees borne by the buyer.

5. Lost and Damaged Parcel Resolution

If your parcel is verified lost during cross-border transportation, please contact our customer service team within 7 days of your expected delivery date to initiate a formal logistics investigation.
If your electronic products arrive with functional faults, surface damage or broken protective packaging upon receipt, please submit a support request within 48 hours after delivery. Clear photos of damaged items and original packaging are required for verification, and our team will resolve the issue promptly.

6. Product Usage Guidelines & Customs Terms

All electronic devices are equipped with official user manuals and usage guidelines. WISAI LIMITED is not responsible for product malfunctions or damage caused by improper operation, unauthorized disassembly, incorrect power use or personal misuse of electronic products.
All international shipments may be subject to import duties, customs taxes and clearance fees stipulated by destination country authorities. These supplementary charges are the sole responsibility of the customer and are not included in product prices or standard shipping costs.

7. Contact Information

For any inquiries regarding this Shipping Policy or your order logistics status, please reach out to our official support team via the details below:
Trade Name: WISAI LIMITED
Phone number: +852 30697716
Email: service@marstreet.shop
Physical address: RM 11, 05/F SHING YIP IND BLDG 19-21 SHING YIP ST KWUN TONG HONG KONG