30-day postage paid returns

      Shipping Policy

      This policy is issued by Wisai Limited and applies to all orders placed on our website.
      1. Order Processing
         
        Once payment is verified, orders will be packed and dispatched within 1–3 business days. No shipment will be arranged on weekends and Hong Kong public holidays.
      2. Delivery Timeframe
         
        Estimated international delivery window: 7–15 business days
         
        Delivery time is an estimation only, affected by customs clearance, local logistics, holidays, weather and other uncontrollable factors. We do not guarantee exact delivery dates.
      3. Delivery Exclusions
         
        We do not deliver to PO boxes, military addresses or remote islands. If packages are returned due to invalid addresses, all round-trip shipping fees shall be borne by customers.
      4. Customs Duties & Taxes
         
        Product prices do not include import duties, VAT or clearance fees imposed by destination countries. All customs charges shall be paid by recipients upon arrival.
      5. Tracking Information
         
        Tracking numbers will be sent to your registered email once the parcel is dispatched for real-time tracking.
      6. Delays & Lost Parcels
         
        We shall not be liable for delivery delays caused by couriers, customs or force majeure. For confirmed lost parcels, customers may contact our support with official loss verification for reshipment or refund arrangements.
      7. Contact
         
        Email: service@marstreet.shop
         
        Phone: +852 95099226